Privacy Policy

1. Introduction

We (“we”, “us”, “our”, “Ourevela / Evela Cosmetics”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.ourevela.com ) or make a purchase from us. By using our website or placing an order, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

a) Personal Information (Order Information)

When you place an order or register an account, we collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information (such as card number, expiry, or payment gateway tokens — we store minimal details or tokens, as sensitive financial details are handled by payment gateways)
• Order history / purchase details

b) Device & Usage Information

We automatically collect certain information when you visit or use our site, including:

• IP address
• Browser type and version
• Operating system
• Time zone
• Referring URLs / pages visited
• Cookies, web beacons, similar technologies (to track usage)

c) Cookies & Similar Technologies

We use cookies, local storage, and similar technologies to:

• Recognize you when you return
• Keep you logged in
• Enable certain features (cart, wish list)
• Understand site usage and performance
• Tailor marketing / recommendation content

You may choose to disable cookies in your browser settings, though doing so may limit some functionalities.

3. How We Use Information

We use the information we collect to:

• Process and fulfill orders (including shipping, payment, invoicing)
• Communicate with you (order confirmations, status updates, offers)
• Detect, prevent, and mitigate fraud and risk
• Improve / personalize your experience (recommendations, content)
• Perform analytics and track performance (for site improvements)
• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Service providers / third parties: e.g. logistics / courier partners, payment gateways, analytics providers, marketing / email services
• Legal / regulatory authorities: when necessary to comply with laws, or in response to lawful requests (court orders, etc.)
• Business transfers: if we reorganize, merge, or sell part or all of the business

We do not sell your personal data to third parties for their own marketing purposes.

5. Data Security

We take reasonable measures to protect your information, including:

• Encryption (e.g. SSL/TLS) for data transmission
• Secure access controls and restrictions internally
• Protecting databases via firewall, access limitation
• Regular security audits and updates.

However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes in this policy, or as required by law (e.g. tax / accounting rules). After that, we will delete or anonymize the data.

7. Your Rights

You may have, subject to law:

• The right to access / request a copy of your data
• The right to correct / update your data
• The right to delete your data (where permitted)
• The right to object to or restrict processing
• The right to withdraw consent (where applicable)

To exercise any of these rights, contact us at our email or address below. We may require verification before actioning a request.

8. Children

Our services are not directed to children under 13 (or local age threshold). We do not knowingly collect personal data from children. If you believe we have collected such information, contact us to delete it.

9. Changes to Privacy Policy

We may update this policy from time to time (e.g. to reflect changes in law or practices). We will post the updated date and, where feasible, notify you.

10. Contact Us

If you have questions, concerns, or requests about this policy, contact:

Ourevela / Evela Cosmetics

Address: No. 65/42, Nemilichery High Road, Bharathipuram, Chromepet, Chennai, 600044

Email: evelacosmetics29@gmail.com