Refund Policy

1. Eligibility

• Refunds / returns are valid only for products purchased directly from our website (not via resellers).
• Products must be returned within [X] days (commonly 7, 14, or 30 days — you decide) of delivery.
• Product must be unused, in original packaging, with tags / seals intact (unless the fault is ours).
• Proof of purchase / invoice required.

2. Non-refundable / Non-returnable items

• Products marked “Final Sale” or “Non-returnable”
• Perishable goods, custom / personalized items
• Products showing wear, damage not due to our fault

3. Refund process

• Once we receive and inspect the returned product, we will notify you of acceptance/rejection.
• If approved, we will initiate a refund via the original payment method (or another if agreed).
• Refund timeline: 5–7 working days (typical for Razorpay)
• Some modes (cards, net banking, UPI, wallets) may have different processing times.

4. Who bears return shipping cost

• If the return is due to our error (defective, wrong item), we will reimburse or bear the cost.
• Otherwise, you (customer) bear return shipping cost.

5. Refund amounts

• We may deduct restocking fees (if applicable), shipping charges, or handling costs (if disclosed).
• If part of the order is accepted, refund corresponds to that portion.

6. Partial Refunds / Replacements

• In some cases (item partially defective) we may offer partial refund or replacement.

7. When Refund Is Not Possible

• If the product fails eligibility (used, damaged by you, past the return window).